Client Journey
Our goal is to take the stress out of mortgages so that you have more time, peace and energy to enjoy your new home or arrangement.
We follow an eight-stage journey for both the buying and the remortgaging process
We’re proud to offer a bespoke service. As part of this commitment, we work with a panel of solicitors and conveyors who we are able to instruct on your behalf; just another way we can make the mortgage process as stress-free as possible.
The journey will be slightly different for each individual, but this will give you an idea of the processes we follow.
1. How much can you borrow?
The first step is to get to know you and understand your requirements. We will also:
- Explain our services and how we can help you
- Explain mortgage costs
- Explain mortgage schemes
- Explain repayment methods
- Complete a budget planner
- Work out how much you can borrow
- Explain how we can protect you, your family and your home
2. Finding your dream home
Part of our bespoke service is taking you all the way from finding the house to moving in and making it a home. Not only will we help you in your search, but we will also give you a complete sales history on the property you are thinking about buying, including:
- How long the property has been on the market
- Any price reductions that have taken place
- Details of any sales that have fallen through
3. Completing the paperwork
We will organise all the paperwork and make the process as easy as possible. We will:
- Recommend the most suitable mortgage scheme
- Recommend appropriate protection arrangements
- Arrange any up-front fees/costs, such as the valuation/survey fee and arrangement fee (which could be added to the loan)
4. Arranging a survey or valuation
The next step is for a survey or valuation to be carried out on the property.
5. Reviewing your mortgage offer
We will then review your mortgage offer and your protection arrangements to ensure everything is in place.
6. Finalising purchase arrangements
We will then explain the next steps and confirm the first payment dates on your mortgage and protection arrangements.
7. Exchanging contracts
You will then be legally committed to purchasing the property and the completion date will be agreed.
8. It’s yours!
With the purchase complete, the property is yours and you can move in! We’ll be there at the end of the phone should you need further support for your property needs, both now and in the future.
1. Your remortgage needs
The first step is to understand your circumstances and needs when it comes to remortgaging. We will discuss and analyse your situation and goals to ensure that remortgaging is in your best interests.
2. Your protection needs
It’s important to safeguard your family and home against unexpected events. We’ll assess whether your loved ones and your home are suitably protected and recommend solutions.
3. Your decisions
As part of the remortgaging process, we will:
- Tailor a bespoke recommendation that suits your short, medium and long-term goals
- Select a suitable lender and mortgage that meets your needs
- Give you time to make your decisions
- Submit the application on your behalf
4. Valuation
We will then arrange a valuation on your property to ensure you have enough equity to qualify for the mortgage loan.
5. Remortgage offer
Once all necessary checks have been completed, your offer will go through the approval process.
6. Final checks
Once approved, we will help you to close the loan and complete the paperwork.
7. Completion
The process will then be complete.
8. Put your feet up and relax!
Your remortgage is complete! Time to relax and enjoy the savings your remortgaging efforts will provide. We’ll be there at the end of the phone should you need further support for your property needs, both now and in the future.
Client testimonials
A massive thank you to Emma & Kelly for arranging our remortgage. We were worried that our circumstances might prove tricky, but they handled everything with ease, and they were always on hand to answer our questions. Fantastic service!
A massive thank you to Emma at Oundle & Stamford Mortgage Services. You made our mortgage application so so easy and gave us the reassurance to be able to benefit from the COVID-19 stamp duty tax relief! No matter what time of day Emma always responded to our queries and regularly touched base if she hadn't heard anything for a while. Using a local broker just gives you the reassurance that a professional invested individual has your best interests at heart. Thank you so much Emma and we will be back in touch soon for all our other protection policies.
We have used Emma for several re-mortgages and now additional borrowing for an extension. The advice, communication and personal service is outstanding. Emma is someone I trust and rely on for professional advice. I can't recommend her and Kelly highly enough.
Couldn’t thank Jess enough for her service. Never thought I would get a mortgage and because of Jess’s advice and guidance I am currently buying my first home. Very professional and a very warm approach to all questions.
Emma helped us every step of the way, always had time for all our questions and problems. Made sure we got the product we desired. Thank you
As an existing customer, this is the second time I have used Emma's service. Emma was very responsive, understanding and helpful. I will continue to use their services and would thoroughly recommend them.
I recently had a mortgage product transfer arranged by Emma and I couldn’t recommend her and her business enough. The process was very easy, reasonably priced and the customer service was second to none. I even received a surprise thank you package in post which was great! Thanks again for the help, I will definitely be using Emma again if I need any mortgage help or advice!
Had excellent service from Jess. She helped me with remortgaging and also my insurance policies. Jess was extremely professional and massively proactive and answered all my queries in a timely manner. I had issues with my previous mortgage company and Jess stepped in and saved the day and got my mortgage sorted for me. I'm now a customer for life and I completely trust their advice. Thank you so much for your help
We can’t thank Emma enough for finding the right mortgage for us to enable us to buy our forever dream home. Emma kept us informed during the whole process easing our anxieties as much as possible. Emma also made sure we had all the documentation we needed prior to applying to lenders to ensure the process was as smooth as possible. Thank you so much!
I would definitely recommend 100%. Amazing service, very friendly and always happy to help. Emmna and Kelly have both been professional and always there if I needed and questions answered. Thank you ladies.
Great communication, clear advice, v fast to respond to questions and Emma and Kelly managed to get my mortgage through amazingly fast. Recommended
We’ve recently used this service, emma looked after us. Brilliant from start to finish. Affordable, great customer service-personal and friendly. Quick and clear responses to all communication and filled us with nothing but confidence. Thank you for all the hard work to enable us to buy our new home, we are so happy! Highly recommend!
A great professional service from Jess who helped me with my mortgage and insurance policies. I would like to thank her for her time and patience with me and for providing such excellent advice and working tirelessly to get me the best products and always keeping me up to date with the progress. I am now back on the property ladder and I can’t thank Jess enough for helping me get there. I would thoroughly recommend.
Really helpful and knowledgeable staff. I felt I received good service and follow up after the house purchase had gone through. Friendly and made themselves available when I had queries.
When we wanted to change our mortgage provider, we decided to use Oundle & Stamford Mortgage Services and we are so pleased we did! Emma was very thorough and took the time to find us the best options for what we wanted. Very professional and clearly knows her job... would highly recommend. Thank you Emma!
Oundle
A friend recommended Emma at Oundle and Stamford, and from the first phone call I felt totally at ease, as Emma reassured me that she was confident she could help us. Throughout the mortgage application process, she was professional, knowledgeable, and spent time explaining our options.
Nottingham
We were first time buyers and we were a bit lost in how the whole process works in buying our very first home. Emma was fantastic, she explained things to us every step of the way by phone, email and over WhatsApp messaging, which was very good because if we had a quick question over something we didn't understand we could WhatsApp Emma and she would get back to us very quickly. Both of my brothers have used Oundle and Stamford Mortgage Services and we can all highly recommend!! Thank you so much for helping us move into our new home.
Leicester
Emma has been amazing from start to finish. She has kept us updated throughout. Answered all questions we have had and even helped with chasing up solicitors and paperwork. On top of that she got us the best deal on our mortgage. Would highly recommend. Thank you, Emma, for all your help.
Peterborough
We are extremely happy with the service that Emma of Oundle & Stamford Mortgage Services provided for us. After struggling for a while to find a mortgage that worked for us with different brokers, Emma seemed to make things work almost immediately. With a fair fee, great communication and an abundance of knowledge with lenders, Emma made the whole process very smooth and stress-free for us throughout.
Leicester
Our first experience with the property ladder has not been an easy one but we can’t thank Emma enough for her patience and support throughout the entire experience. Emma has come back to emails and phone calls without delayand has offered us great advice along the way. Emma came recommended from a friend and we could not recommend her enough! Thanks, so much Emma!
Kettering
Emma has been brilliant, making us feel at ease and assured us we had nothing to be embarrassed about! She managed to fit the appointments around our busy family life and gave us lots of different options for our re-mortgage. She has helped us every step of the way. We will absolutely use Oundle & Stamford Mortgage Services again and would highly recommend their services.
Oundle
Communication with Emma has always been very good whilst negotiating difficulties encountered when dealing with mortgage lenders. It was apparent very early on that Emma was extremely competent and understood the mortgage market well.
Leicester
Emma is extremely professional and personable; she knows her industry very well and gave me a lot of confidence throughout the entire process. I would have no hesitation in working with Emma again in the future.
Irthlingborough
Emma was absolutely stand out; not only did she know the in's and outs of every lender and placed me in the best possible way, pushing my affordability to the exact amount I needed, but she was also so personable, came back to me really quickly on all my questions (which was loads as a first time buyer purchasing on my own), I felt really looked after and she even called me when she was on holiday. Thank you so much Emma for helping me get my first mortgage.
St Ives, Cambridgeshire
I was referred to Emma via my previous Mortgage service provider. The service has been fantastic, and I would highly recommend anyone who is looking in the future to use this company! Very professional and customer centric experience! Thank you and well done.
Leicester
Emma is very friendly, professional, and most importantly, does not give up! After struggling to secure the re-mortgage that I was hoping for (due to reasons of my own doing), Emma came through with an alternative option that I am very happy with. Needless to say, I will be using Emma for all of my mortgage needs moving forward. Thank you again!
Oundle
Emma has been amazing through the whole process or re-mortgaging! Always made herself available to provide help or guidance! She was willing to answer any question I had, even the silly ones!! Cannot recommend her enough!
Ramsey
I would definitely recommend, Emma answered all my questions and never made me feel silly for not knowing what may seem obvious to some. She has made buying a house so easy. She also travelled to me in Leicester. Thanks Emma.
Leicester
Having worked in the estate agency and mortgage industry for the last 10 years, I thought, as a first-time buyer, that it would be easy to understand how to get a mortgage, but I was wrong!
Emma was understanding of our situation and worked outside of normal hours to get a mortgage offer in place. She achieved this in record time and avoided interest rate rises. Oundle and Stamford Mortgages are the most professional company I’ve ever had the pleasure of dealing with.
I can’t recommend Oundle and Stamford Mortgages enough. Emma has helped me in the past, and her knowledge of the mortgage world is unmatched. She got us a great mortgage offer in an uncertain market. We’ve just moved into our dream home, and we couldn’t have done it without her help.
We came to Emma to get advice regarding where we stood with getting a mortgage. From start to finish, she was great – very friendly and open, which put us at ease. Ours was an awkward case, and she gave us good advice on how to move forward. I’d have no hesitation in recommending Oundle and Stamford Mortgages, and I wouldn’t use anyone else but them in the future!
With this being my first home, I wanted a firm that would be on top of my purchase and keep me updated. I struck gold when I proceeded to go with Jess and the team. The entire process was so easy, and Jess made it feel very personal and like she would do her best to look after me. These Charlie’s Angels made it possible.
Emma and the team are fantastic. As first-time buyers, we needed the process explained to us in a lot of detail, and Emma was always at the end of the phone to answer any questions or queries we had. She is highly professional (and patient!). We wouldn't hesitate to recommend Oundle and Stamford Mortgages to anyone.
The team at Oundle and Stamford Mortgages were always helpful and friendly, and we felt truly valued as clients. The complete process made us feel confident that we were in the hands of experts, and we were delighted with the outcome. It was a totally stress-free experience. Emma and Kelly were easy to contact, reliable, and swift with responses and advice.
From the very first contact with the team, it was a breath of fresh air! They never made us feel stupid and took the time to explain everything. They were always on hand to help and were happy to communicate, even outside of the normal 9 to 5 hours.
Emma and Kelly were brilliant with getting a mortgage for my partner and me. Being self-employed made it a little tricky for us, but they found a great lender with fantastic rates. They were always there whenever we needed help or had a question. We will, without a doubt, be coming back to Oundle and Stamford!
I recently used Jess to remortgage our property. At very short notice, she pulled out all the stops to ensure we could secure the best deal available on the market before the interest rate increased. This saved us hundreds of pounds. She was quick to respond to questions, always polite and utterly professional.
Oundle and Stamford gave fantastic advice and customer service from start to finish. The team was professional and proactive in making progress on my remortgage. For the first time ever, I could put the whole process to the back of my mind and not worry. I’d highly recommend the team if you need any guidance or are looking to get a mortgage, remortgage or insurance. These guys know their stuff!
All testimonials are taken from Google reviews or Facebook reviews provided by our clients.
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