Client Stories

We’re dedicated to delivering exceptional service and support to every person we work with

Some of our clients have been kind enough to share their stories of working with us

Dafydd

Wendover, Buckinghamshire

I had a great experience working with Emma O’Neill in refinancing my home mortgage.

She was recommended to me by a work colleague who she had recently helped. From the off, Emma was very informative, extremely thorough and attentive to my financial needs. She clearly explained the pros and cons of every option we discussed and was more than happy running multiple scenarios for me.

Emma made herself available to me via any method of my choice, be it email, phone or text message, which was really helpful.

I truly believe Emma went above and beyond to ensure all my needs were met and that I got the best available loan at the lowest possible rate. I would recommend Emma to anyone looking for a mortgage. She was superb.

Simon and Amy

Northamptonshire

We first came into contact with Emma during the early stages of us looking to buy a property. As first-time buyers, we were unsure as to the processes, so sought professional advice.

Our meetings with Emma helped us feel at ease, and her expertise was most helpful. Every time we met with Emma, she was friendly and clearly passionate about her work and helping us. Communication was excellent, with regular emails and phone calls to keep us updated on any progress when buying our home.

We could not recommend Emma more highly and will be using her services again should we buy another house.

Simon and Louise

Oundle, Northamptonshire

We visited Emma when we were buying our first home.

She gave us excellent, clear advice with no fuss, no pressure and no hidden catches. She really put us at ease, given that we were applying for our first mortgage.

Emma was especially helpful given our self-employed status. She listened and tailored everything to our personal needs.

We’re delighted to have finally got onto the property ladder and cannot thank Emma enough for her help.

Sean and Abbie

East Northamptonshire

We sought mortgage advice as we were first-time buyers. We had no clue how the whole process worked and weren’t entirely sure whether we could even get a mortgage due to financial history. But after a meeting with Emma, she very much put our minds at ease.

She explained each step of the process in simple, understandable terms; this was still a lot of information, but she was always there at the end of the phone to talk over any details we weren’t sure about.

Our worries regarding our financial history were quickly soothed as well. Emma explained that there were many lenders out there that accepted a whole range of criteria and provided us with a few different options specific to our circumstances.

The main benefit for us was the way Emma took away the stress. Anything we weren’t sure of, no matter how small, we could always ask. With Emma’s help, the whole process was quite relaxed and went quicker than we thought it would before seeking her advice.

Charlie

Oundle

As a first-time buyer, my knowledge and understanding of the whole house buying and mortgage process was extremely limited.

Speaking to Emma, she assisted in a number of areas. These included how much I could borrow, what I could afford with my current outgoings, what mortgage provider offered the best deal for myself personally and what insurances are beneficial to take out.

Emma also went above and beyond in order to help me look for properties and offered to set up viewings if required. Emma was a huge benefit in helping me find and move into my new property and I would have no hesitation in both recommending Emma and using her services again.

Ian and Ellen

Cambridgeshire

We have dealt with Emma for over four years with regards to our mortgage requirements, both for our personal mortgage and for some of our investments.

Her friendly, professional and detailed approach left us with no doubt but to call on her expertise for future house purchases. Emma would listen to our criteria and recommend the perfect mortgages for our circumstances.

As a couple we are extremely busy, so knowing that Emma has our best interests at the forefront of her mind means we have confidently picked the right mortgages for us. We always recommend her to friends and family and will continue to do so in the future.

George and Chloe

Thrapston

We came to Emma as first-time buyers, having little knowledge on what it entails to obtain a mortgage.

It was reassuring for us, as Emma guided us through all phases of the process, offered help when there were complications with our solicitors and provided us with invaluable advice.

Most importantly to us, we felt completely at ease to ask questions (no matter how silly they may have seemed at the time) and they were always addressed in a clear, concise and timely manner.

The sale is now complete, we have moved in to our home and we simply could not have done it without you help. Thank you, Emma.

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