Client Stories | Oundle & Stamford | Oundle, Peterborough

Client Stories

We’re dedicated to delivering exceptional service and support to every person we work with

Some of our clients have been kind enough to share their stories of working with us

Mr & Mrs Weston

Oundle

When we wanted to change our mortgage provider, we decided to use Oundle & Stamford Mortgage Services and we are so pleased we did! Emma was very thorough and took the time to find us the best options for what we wanted. Very professional and clearly knows her job… would highly recommend. Thank you Emma!

Michael & Nancy

Nottingham

A friend recommended Emma at Oundle and Stamford, and from the first phone call I felt totally at ease, as Emma reassured me that she was confident she could help us. Throughout the mortgage application process, she was professional, knowledgeable, and spent time explaining our options.

Scott & Jamie

Leicester

We were first time buyers and we were a bit lost in how the whole process works in buying our very first home. Emma was fantastic, she explained things to us every step of the way by phone, email and over WhatsApp messaging, which was very good because if we had a quick question over something we didn’t understand we could WhatsApp Emma and she would get back to us very quickly. Both of my brothers have used Oundle and Stamford Mortgage Services and we can all highly recommend!! Thank you so much for helping us move into our new home.

Stephanie & Tom

Peterborough

Emma has been amazing from start to finish. She has kept us updated throughout. Answered all questions we have had and even helped with chasing up solicitors and paperwork. On top of that she got us the best deal on our mortgage. Would highly recommend. Thank you, Emma, for all your help.

Abby & Sandy

Leicester

We are extremely happy with the service that Emma of Oundle & Stamford Mortgage Services provided for us. After struggling for a while to find a mortgage that worked for us with different brokers, Emma seemed to make things work almost immediately. With a fair fee, great communication and an abundance of knowledge with lenders, Emma made the whole process very smooth and stress-free for us throughout.

Anna & Jack

Kettering

Our first experience with the property ladder has not been an easy one but we can’t thank Emma enough for her patience and support throughout the entire experience. Emma has come back to emails and phone calls without delayand has offered us great advice along the way. Emma came recommended from a friend and we could not recommend her enough! Thanks, so much Emma!

Stephanie

Oundle

Emma has been brilliant, making us feel at ease and assured us we had nothing to be embarrassed about! She managed to fit the appointments around our busy family life and gave us lots of different options for our re-mortgage. She has helped us every step of the way. We will absolutely use Oundle & Stamford Mortgage Services again and would highly recommend their services.

Mr Dard

Leicester

Communication with Emma has always been very good whilst negotiating difficulties encountered when dealing with mortgage lenders. It was apparent very early on that Emma was extremely competent and understood the mortgage market well.

Kirk

Irthlingborough

Emma is extremely professional and personable; she knows her industry very well and gave me a lot of confidence throughout the entire process. I would have no hesitation in working with Emma again in the future.

Sophie

St Ives, Cambridgeshire

Emma was absolutely stand out; not only did she know the in’s and outs of every lender and placed me in the best possible way, pushing my affordability to the exact amount I needed, but she was also so personable, came back to me really quickly on all my questions (which was loads as a first time buyer purchasing on my own), I felt really looked after and she even called me when she was on holiday. Thank you so much Emma for helping me get my first mortgage.

Rob

Leicester

I was referred to Emma via my previous Mortgage service provider. The service has been fantastic, and I would highly recommend anyone who is looking in the future to use this company! Very professional and customer centric experience! Thank you and well done.

Josh

Oundle

Emma is very friendly, professional, and most importantly, does not give up! After struggling to secure the re-mortgage that I was hoping for (due to reasons of my own doing), Emma came through with an alternative option that I am very happy with. Needless to say, I will be using Emma for all of my mortgage needs moving forward. Thank you again!

Jenny

Ramsey

Emma has been amazing through the whole process or re-mortgaging! Always made herself available to provide help or guidance! She was willing to answer any question I had, even the silly ones!! Cannot recommend her enough!

Kim

Leicester

I would definitely recommend, Emma answered all my questions and never made me feel silly for not knowing what may seem obvious to some. She has made buying a house so easy. She also travelled to me in Leicester. Thanks Emma.

Dafydd

Wendover, Buckinghamshire

I had a great experience working with Emma O’Neill in refinancing my home mortgage.

She was recommended to me by a work colleague who she had recently helped. From the off, Emma was very informative, extremely thorough and attentive to my financial needs. She clearly explained the pros and cons of every option we discussed and was more than happy running multiple scenarios for me.

Emma made herself available to me via any method of my choice, be it email, phone or text message, which was really helpful.

I truly believe Emma went above and beyond to ensure all my needs were met and that I got the best available loan at the lowest possible rate. I would recommend Emma to anyone looking for a mortgage. She was superb.

Simon and Amy

Northamptonshire

We first came into contact with Emma during the early stages of us looking to buy a property. As first-time buyers, we were unsure as to the processes, so sought professional advice.

Our meetings with Emma helped us feel at ease, and her expertise was most helpful. Every time we met with Emma, she was friendly and clearly passionate about her work and helping us. Communication was excellent, with regular emails and phone calls to keep us updated on any progress when buying our home.

We could not recommend Emma more highly and will be using her services again should we buy another house.

Simon and Louise

Oundle, Northamptonshire

We visited Emma when we were buying our first home.

She gave us excellent, clear advice with no fuss, no pressure and no hidden catches. She really put us at ease, given that we were applying for our first mortgage.

Emma was especially helpful given our self-employed status. She listened and tailored everything to our personal needs.

We’re delighted to have finally got onto the property ladder and cannot thank Emma enough for her help.

Sean and Abbie

East Northamptonshire

We sought mortgage advice as we were first-time buyers. We had no clue how the whole process worked and weren’t entirely sure whether we could even get a mortgage due to financial history. But after a meeting with Emma, she very much put our minds at ease.

She explained each step of the process in simple, understandable terms; this was still a lot of information, but she was always there at the end of the phone to talk over any details we weren’t sure about.

Our worries regarding our financial history were quickly soothed as well. Emma explained that there were many lenders out there that accepted a whole range of criteria and provided us with a few different options specific to our circumstances.

The main benefit for us was the way Emma took away the stress. Anything we weren’t sure of, no matter how small, we could always ask. With Emma’s help, the whole process was quite relaxed and went quicker than we thought it would before seeking her advice.

Charlie

Oundle

As a first-time buyer, my knowledge and understanding of the whole house buying and mortgage process was extremely limited.

Speaking to Emma, she assisted in a number of areas. These included how much I could borrow, what I could afford with my current outgoings, what mortgage provider offered the best deal for myself personally and what insurances are beneficial to take out.

Emma also went above and beyond in order to help me look for properties and offered to set up viewings if required. Emma was a huge benefit in helping me find and move into my new property and I would have no hesitation in both recommending Emma and using her services again.

Ian and Ellen

Cambridgeshire

We have dealt with Emma for over four years with regards to our mortgage requirements, both for our personal mortgage and for some of our investments.

Her friendly, professional and detailed approach left us with no doubt but to call on her expertise for future house purchases. Emma would listen to our criteria and recommend the perfect mortgages for our circumstances.

As a couple we are extremely busy, so knowing that Emma has our best interests at the forefront of her mind means we have confidently picked the right mortgages for us. We always recommend her to friends and family and will continue to do so in the future.

George and Chloe

Thrapston

We came to Emma as first-time buyers, having little knowledge on what it entails to obtain a mortgage.

It was reassuring for us, as Emma guided us through all phases of the process, offered help when there were complications with our solicitors and provided us with invaluable advice.

Most importantly to us, we felt completely at ease to ask questions (no matter how silly they may have seemed at the time) and they were always addressed in a clear, concise and timely manner.

The sale is now complete, we have moved in to our home and we simply could not have done it without you help. Thank you, Emma.

Philicia

St Ives, Cambridgeshire

Outstanding bespoke service from start to finish! Emma guided me through the process brilliantly. I would definitely recommend her and look forward to working with her again in the future

Roxie

Rushden, Northamptonshire

In the process of looking for my first home, Emma has been so helpful. She helped me understand all my options, was always on hand when I needed to ask any questions and helped me no end with forms. Glad I’ve chosen this company to help me and make my experience as simple as can be.

William

Northamptonshire

Fantastic experience using Emma O’Neill. As a first-time buyer, she invested a lot of her time to help explain everything in great detail, gave me plenty of mortgage options and helped work out what was best for my personal needs. Not only was she always on the end of the phone if I had questions about the mortgage, but she also helped explain the whole process and advised me on what steps I had to take to ensure the purchase of my first home. All in all, Emma made the whole experienced very relaxed and I would recommend to anyone looking for mortgage advice

Ben

St Neots, Huntingdonshire

An extremely personable adviser who was more than generous with her time! She answered all my questions (even the slightly silly ones) and kept the other parties informed of the progress throughout. I couldn’t recommend her services enough! I will definitely be using her again!

James

Ramsey, Cambridgeshire

I’ve used Emma to organise my mortgages for the past five years and every time she delivers. She has a methodical approach; she knows the market and where to get the best deal to match my needs and circumstances. I can’t recommend her highly enough and can’t see myself using anyone else in the future.

Louise

St Ives, Cambridgeshire

We had our first meeting with Emma, and she was great. We wanted some advice on how to get started on a mortgage and she provided us with some really helpful advice. We now know what we need to do to get on the property ladder and have a much better understanding of the options available. We are very excited to get started and really looking forward to working with Emma in the future.

Julie

Hitchin

We’ve used Emma twice now and I’d highly recommend her to anyone. She really knows her stuff and is very efficient and organised. She is very friendly and completely puts you at ease and makes the whole process seem simple and stress-free.

Sophie

Upwood, Cambridgeshire

A big thank you to Emma for my appointment today. She offered some really good advice and was so helpful! I feel so much better after talking things through with her now she has made things a lot clearer!

Gemma

Ramsey, Cambridgeshire

Fantastic service, very knowledgeable and offered some excellent rates for our renewal. Emma is very professional, offering us appointments at a convenient time. I would highly recommend this company.

Rebecca

Warboys, Cambridgeshire

I’ve used Emma twice for mortgages. She is fantastic. Takes her time, very supportive and patient, even when the kids are getting restless. Nothing is a silly question and she got back to us really quickly. Would recommend her all day every day.

Carla

Eye, Peterborough

Emma is amazing – what a great communicator. She knows her stuff and couldn’t do enough to take away the stress and strain. Emma made the whole process quick, simple and straightforward. I will use her time and time again for my mortgage advice

Lacey

Oundle, Northamptonshire

I’d just like to thank Emma for her help with arranging some Life and Critical Illness Cover for myself and my partner. We had no idea of what was out there and what exactly we could be covered for, but now us and even the kiddies have cover which has put my mind at ease. Thanks Emma.

Alex

Yaxley, Peterborough

Emma set up my very first mortgage and mortgage review when working previously to Oundle & Stamford Mortgage Services and has now completed an income protection policy for me to add to my Life and Critical Illness cover. It’s always been effortless on my part, with Emma being able to achieve the best products at the best costs whilst now providing peace of mind that me, my family and income are protected should anything happen.
A service we only have positives for, we wouldn’t choose anyone else to help us in the future. Thanks again.

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